Tuesday, October 16, 2007
Maybe greed is not good.
It's an open question how much vendors hurt themselves when they so publicly put their own greed in front of the interests of the paying customer. I don't know if Sony BMG lost of a lot of music sales compared to competitors because of the rootkit outrage, but I'm sure the incident did contribute significantly to the industry-wide drop in CD sales. But another of the historic cases of vendor as control freak -- Intuit's TurboTax 2002 product activation fiasco -- certainly damaged what was a dominant brand and gave competitors an opening.